This Privacy Policy explains how Helpsloy ("we", "us", "our") collects, uses, stores, and protects the personal information of members and visitors ("you", "your") who access the Helpsloy platform at helpsloy.com. By registering an account or using our services, you acknowledge this policy. Please read it carefully alongside our Terms and Conditions.
1 Introduction
At Helpsloy, we understand that privacy matters — especially when it involves your financial and personal information. Online betting requires you to share real details like your name, ID, and payment accounts. That trust is not something we take lightly. This policy is our written commitment to you about how that information is handled.
We are a Philippine-facing online betting platform and are subject to both the Data Privacy Act of 2012 (Republic Act 10173) and the regulations of the National Privacy Commission (NPC). Everything described in this policy reflects our obligations under those laws, plus the additional standards we hold ourselves to as a platform built for Filipino members.
Plain language promise: This policy is written to be understood by everyday users, not just lawyers. If any section is unclear, contact our support team and we will explain it directly.
From Binondo's busy streets to your Helpsloy account — your data stays protected at every step of your journey with us.
2 Who We Are
Helpsloy is the data controller for all personal information processed through the helpsloy.com platform. As data controller, Helpsloy is responsible for deciding how and why your personal data is processed, and for ensuring that processing is done lawfully and securely.
Our Data Protection Officer (DPO) oversees compliance with Philippine data privacy laws and can be reached at support@helpsloy.com with the subject line "Data Privacy Inquiry". All privacy-related requests are handled by the DPO team within the timeframes required by the NPC.
3 Personal Data We Collect
The types of personal data Helpsloy collects depend on how you interact with the platform. Here is a breakdown:
| Category | Examples | When Collected |
|---|---|---|
| Identity data | Full name, date of birth, gender, nationality | Registration & KYC |
| Contact data | Mobile number, email address, residential address | Registration & KYC |
| Identity documents | Government-issued ID, selfie for verification | KYC verification |
| Financial data | GCash number, Maya wallet, bank account details, transaction history | Deposits & withdrawals |
| Betting data | Bet history, game preferences, wagering amounts | Platform activity |
| Technical data | IP address, device type, browser, OS, session logs | Automatic on access |
| Usage data | Pages visited, features used, time on platform | Automatic on access |
| Communications data | Support chat transcripts, email exchanges | When you contact us |
Helpsloy does not collect sensitive personal information such as religious affiliation, political views, or biometric data beyond what is required for identity verification (face match on submitted ID photos).
Modern Filipino payments meet modern data protection — Helpsloy safeguards your financial information at every transaction.
4 How We Collect Your Data
Helpsloy collects personal data through the following channels:
4.1 Directly from You
Most data is provided directly when you register, complete KYC verification, make a deposit or withdrawal, contact our support team, or participate in a promotion. You control what you submit through these channels.
4.2 Automatically
When you visit or use the Helpsloy platform, our servers and analytics tools automatically collect technical and usage data including your IP address, device details, and how you navigate the site. This happens on every visit, whether or not you are logged in.
4.3 From Third Parties
Helpsloy may receive data from trusted third parties including:
- KYC and identity verification service providers (to validate government IDs);
- Payment processors such as GCash, Maya, and partner banks (transaction confirmation data);
- Fraud detection and anti-money laundering (AML) screening services;
- Analytics providers that help us understand how the platform is used in aggregate.
5 Why We Use Your Data
Helpsloy uses your personal data for the following purposes. We only process data where we have a valid legal basis for doing so (see Section 6).
- To operate your account — creating, managing, and securing your Helpsloy member account;
- To verify your identity — meeting Know Your Customer (KYC) obligations required under Philippine gaming and financial regulations;
- To process transactions — handling your deposits, withdrawals, and in-platform payments accurately and securely;
- To provide betting services — delivering the Sabong, Esports, Football, Basketball, and Card Games products you access;
- To prevent fraud and money laundering — monitoring transactions and account behaviour to detect suspicious activity and comply with AML obligations;
- To manage promotions and bonuses — tracking bonus eligibility, wagering requirements, and referral rewards;
- To support responsible gaming — identifying and assisting members who may be at risk of problem gambling, in line with our duty of care;
- To communicate with you — sending transactional messages, account notifications, and support responses;
- To improve the platform — using aggregated, anonymised usage data to improve the Helpsloy product experience;
- To comply with the law — meeting our obligations under Philippine gaming, financial, and data protection regulations.
6 Legal Basis for Processing
Under the Data Privacy Act of 2012, Helpsloy must have a lawful basis for every type of personal data processing. The bases we rely on are:
- Contractual necessity — processing required to deliver the services you agreed to when registering (account management, payment processing, betting services);
- Legal obligation — processing required to comply with Philippine gaming regulations, AML laws, and tax obligations;
- Legitimate interests — processing for fraud prevention, platform security, and improving the service, where these interests do not override your rights;
- Consent — where we ask for your consent for specific optional processing, such as receiving marketing communications (you may withdraw consent at any time).
Note on marketing: Helpsloy only sends promotional emails or SMS messages to members who have explicitly opted in. You can opt out at any time by contacting support or using the unsubscribe link in any marketing message.
7 Who We Share Your Data With
Helpsloy does not sell your personal data. We share it only where necessary, with the following categories of recipients:
7.1 Service Providers
We work with third-party service providers who process data on our behalf under strict contractual obligations. These include payment processors, KYC verification providers, cloud hosting services, fraud detection platforms, and customer support software vendors. All processors are required to handle your data only as instructed by Helpsloy and to apply appropriate security measures.
7.2 Regulatory and Legal Authorities
Helpsloy may be required to disclose personal data to Philippine gaming regulators, the National Privacy Commission, law enforcement agencies, or courts where required by law or a valid legal order. We will notify you of any such disclosure where we are legally permitted to do so.
7.3 Business Transfers
In the event that Helpsloy undergoes a merger, acquisition, or sale of assets, your personal data may form part of the transferred assets. You would be notified in advance of any such transfer and informed of any change in the identity of the data controller.
7.4 Third-Party Betting Providers
For certain betting products — particularly live Sabong streams from licensed derby operators — Helpsloy may share necessary bet data with the relevant licensed operator to facilitate settlement. This is limited to bet identifiers and amounts, not your full personal profile.
Helpsloy does not share your personal data with social media companies, advertising networks, or third-party marketing platforms. Your data is not used to build advertising profiles.
8 Cookies and Tracking Technologies
Helpsloy uses cookies and similar technologies to operate the platform and improve your experience. Here is what we use and why:
| Cookie Type | Purpose | Can You Opt Out? |
|---|---|---|
| Essential cookies | Keep you logged in, secure your session, enable core platform functions | No — required for the platform to work |
| Functional cookies | Remember your preferences (language, odds format, display settings) | Yes — via browser settings |
| Analytics cookies | Understand how members use the platform in aggregate (no personal tracking) | Yes — via browser settings or opt-out |
| Security cookies | Detect fraud, bots, and suspicious login activity | No — required for account security |
You can manage cookies through your browser's settings. Note that disabling essential or security cookies may prevent you from logging in or using core platform features. Helpsloy does not use third-party advertising cookies.
Whether you are betting from Boracay or Batangas, Helpsloy's privacy protections follow you everywhere you play.
9 How Long We Keep Your Data
Helpsloy retains personal data only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal obligations. Our general retention periods are:
- Account data — retained for the lifetime of your active account plus 5 years after closure, as required by Philippine financial regulations;
- KYC documents — retained for 5 years after account closure in compliance with AML regulations;
- Transaction records — retained for 7 years in line with Philippine tax and financial record-keeping requirements;
- Betting history — retained for 5 years after the bet is settled;
- Support communications — retained for 3 years after the support ticket is closed;
- Technical/log data — retained for 12 months for security and debugging purposes.
When retention periods expire, data is securely deleted or anonymised so it can no longer be linked to you personally.
10 How We Protect Your Data
Helpsloy applies a layered approach to data security:
- Encryption in transit: TLS 1.3 encryption on all connections between your device and our servers;
- Encryption at rest: AES-256 encryption for all stored personal and financial data;
- Access controls: Strict role-based access — only the personnel who need your data to perform their job can access it;
- Two-factor authentication: Enforced for all internal staff accessing member data systems;
- Regular security audits: Quarterly penetration testing and annual third-party security assessments;
- Anomaly detection: Real-time monitoring for unusual access patterns or login attempts;
- Secure development: Our engineering team follows OWASP secure coding standards for all platform development.
Despite these measures, no system is completely impenetrable. If you suspect your Helpsloy account has been compromised, contact our support team immediately so we can secure it.
11 Your Data Rights Under Philippine Law
The Data Privacy Act of 2012 gives you the following rights regarding your personal information held by Helpsloy. Click each right to learn how to exercise it.
12 Children and Minors
Helpsloy does not knowingly collect personal data from individuals under 21 years of age. The platform is strictly for adults as defined under Philippine gaming regulations. If Helpsloy discovers that a minor has registered an account, that account will be immediately closed and any personal data deleted except where retention is required by law.
Parents or guardians who believe a minor may have registered at Helpsloy should contact us immediately at support@helpsloy.com.
13 Updates to This Policy
Helpsloy reviews this Privacy Policy at least annually and updates it when our data practices change or when required by changes to Philippine law. When material changes are made, we will notify active members via email and display a prominent notice on the platform at least 7 days before the revised policy takes effect.
The "Last updated" date at the top of this page reflects the date of the most recent revision. Continued use of the Helpsloy platform after the effective date of a revised policy constitutes acceptance of the changes.
14 Contact Us and How to Make a Privacy Request
For any privacy-related questions, data access requests, correction requests, or complaints, contact Helpsloy's Data Protection Officer directly:
If you are not satisfied with Helpsloy's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.