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Play It Safe

Helpsloy Responsible Gaming — Your Safety Comes First

Betting is meant to be fun. Helpsloy gives every Filipino member the tools, information, and support needed to keep it that way. Whether you want to set a limit, take a break, or talk to someone, we have got you covered — no judgement, no questions asked.

If you or someone you know needs help right now, contact Helpsloy support at support@helpsloy.com — available 24/7.
24/7 Support Access
4 Self-Help Tools
100% Confidential
Free Always Free to Use
Our Position

Why Responsible Gaming Matters to Helpsloy

Helpsloy was built for Filipino bettors who want to enjoy sports, Sabong, esports, and card games as part of their leisure time. Betting is something millions of Filipinos engage with regularly — from watching PBA games with friends to placing a few pesos on the rooster fight at the weekend. For most people, it stays exactly what it should be: recreation.

But gambling can become a problem for some people, and when it does, it rarely happens overnight. It creeps in gradually — through late nights, bigger bets to recover losses, or borrowing money to keep playing. Helpsloy is designed to catch those warning signs early and give members the tools to act before a problem gets serious.

We will never send a promotion to a member who has requested a deposit limit. We will never make it harder to self-exclude than to register. And we will never dismiss a member who reaches out for help. Responsible gaming at Helpsloy is not a tick-box exercise — it is a core part of how we operate every single day.

Helpsloy's commitment: Every Philippine peso you deposit with us is yours to control. We provide the tools — you decide how to use them. No pressure, no judgement, ever.

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From Bohol's Alona Beach to your screen — Helpsloy wants your betting to be as relaxing and fun as a day by the water.

Responsible Gaming Tools on Helpsloy

All of these are free, always available, and take effect immediately. Log in to your account dashboard to access them now.

Deposit Limits

Set a maximum amount you can deposit per day, per week, or per month. Once the limit is set, it takes effect immediately. Reducing a limit is instant — increasing it requires a 7-day cooling period to prevent impulsive decisions.

Instant effect

Session Time Limits

Set a maximum session duration per day. When your time is up, you will receive a notification and be prompted to log out. This is ideal for members who find themselves playing longer than they intended.

Daily control

Cooling-Off Period

Take a temporary break from Helpsloy for 24 hours, 7 days, or 30 days. During the cooling-off period, you cannot deposit, place bets, or access promotions. Your account remains open for when you are ready to return.

Temporary break

Self-Exclusion

Permanently exclude yourself from the Helpsloy platform for a minimum of 6 months. This is the strongest tool available. Once activated, it cannot be reversed during the exclusion period, and any withdrawal-eligible balance will be returned.

Permanent option

Loss Limits

Set a cap on how much you are willing to lose over a defined period. Once you hit the limit, betting is suspended for the remainder of the period. A clear way to protect your bankroll without closing your account.

Budget protection

Reality Check Alerts

Receive regular on-screen reminders showing how long you have been playing and your net win/loss for the session. These alerts are not warnings — they are just facts to help you make informed decisions about whether to continue.

Awareness tool

Direct Support Access

Need to talk? Helpsloy's responsible gaming support team is available 24/7 via live chat or email. All conversations are handled with complete confidentiality and are separate from general customer support queues.

Always available
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Enjoying a bet is part of Filipino life — Helpsloy just wants to make sure it stays enjoyable, every single time.

Know the Signs

Warning Signs of Problem Gambling

Problem gambling rarely shows up all at once. Most people who develop an unhealthy relationship with betting go through a gradual shift — often without fully noticing. Knowing the warning signs early makes it much easier to course-correct before it starts seriously affecting your finances, relationships, or mental health.

Check the list below. The more of these that apply to your current experience, the more worth it is to have an honest conversation with yourself — or with our support team.

  • Spending more money on betting than originally planned
  • Chasing losses by placing larger or more frequent bets to recover
  • Lying to family or friends about how much you are betting or losing
  • Borrowing money from other people to fund your betting
  • Feeling restless or irritable when you try to reduce or stop betting
  • Neglecting work, family responsibilities, or school because of betting
  • Betting to escape stress, anxiety, depression, or other problems
  • Making repeated unsuccessful attempts to cut down or stop
  • Feeling the need to bet with increasingly large amounts to feel the same excitement

If three or more of these feel familiar, that is worth paying attention to. Helpsloy's responsible gaming team is here to help — contact us at support@helpsloy.com and we will walk you through your options, completely confidentially.

Quick Check

Is Your Betting Still Healthy?

Tick any of the statements below that apply to your experience in the last 30 days. Honest answers only — this is for you, not for us.

Step by Step

How to Activate Your Responsible Gaming Controls

Setting up your safety tools on Helpsloy takes less than two minutes. Here is how to do it from your phone or desktop:

1

Log In to Your Account

Head to helpsloy.com and log in. All responsible gaming tools are available in your account settings — no need to contact support first.

2

Go to Account Settings

Click your profile icon in the top right corner. Select "Account Settings" then "Responsible Gaming" from the sidebar menu.

3

Choose and Set Your Controls

Select the tool you want — deposit limit, session limit, cooling-off period, or self-exclusion. Enter your chosen amount or duration and confirm.

4

Takes Effect Immediately

Restrictions and limits apply the moment you confirm. There is no waiting period for reducing limits or activating a cooling-off. Only limit increases have a 7-day delay to protect you from impulsive reversals.

5

Need Help? We Are Here

If you cannot find the tools in settings or prefer to speak with someone directly, contact our responsible gaming team at support@helpsloy.com. We will set it up for you.

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From Puerto Princesa to your phone screen — responsible gaming controls are always one tap away on Helpsloy.

Healthy Betting vs Problem Gambling

Understanding the difference helps you stay on the right side of the line.

Healthy Betting Looks Like

  • Betting with money you can afford to lose
  • Setting a budget before you start and sticking to it
  • Treating betting as entertainment, not income
  • Being comfortable walking away whether you win or lose
  • Keeping betting time balanced with other activities
  • Being honest with family about your activity
  • Enjoying the games themselves, not just the potential win

Problem Gambling Looks Like

  • Using bill money or savings to fund bets
  • Chasing losses by betting more to win back what you lost
  • Viewing betting as a solution to financial problems
  • Feeling trapped and unable to stop even when you want to
  • Betting taking over time meant for work, family, or rest
  • Hiding betting from family members or friends
  • Feeling a desperate need to bet rather than enjoying it

Understanding Risk Levels

Gambling risk exists on a spectrum. Where you fall changes over time depending on your habits, finances, and life circumstances.

Low Risk Most recreational bettors

Betting occasionally with a set budget. Fun is the main motivation. Losses are accepted as the cost of entertainment, not chased.

Moderate Risk Worth paying attention to

Betting frequency or amounts have increased noticeably. Some chasing behaviour. Family or finances occasionally affected. Deposit limits or a cooling-off break are good options here.

High Risk Please reach out for support

Betting is causing significant financial, relational, or emotional harm. Feeling unable to stop. Borrowing money to fund bets. Self-exclusion and support contact are strongly recommended.

Problem Gambling Immediate help available

Gambling has taken over daily life and wellbeing. Self-exclusion is activated on request. Helpsloy support will help you access the right resources immediately, confidentially, at no cost.

Responsible Gaming FAQs

Common questions from Filipino members about Helpsloy's safety tools and policies.

Yes, completely free. Deposit limits, session limits, cooling-off periods, loss limits, and self-exclusion are all available to every Helpsloy member at zero cost, at any time. There are no fees, no penalties, and no restrictions on using them.

No. Self-exclusion at Helpsloy is firm and cannot be reversed during the active exclusion period — which is a minimum of 6 months. This is by design, to protect you from changing your mind in a moment of impulse. When the exclusion period ends, there is a 7-day reflection period before the account can be reactivated, and you will need to contact support directly.

Any balance in your Helpsloy wallet that is eligible for withdrawal (real money, not bonus funds) will be returned to your verified Philippine payment method — GCash, Maya, or bank account — within 5 business days of activating self-exclusion. You will not lose your own money.

No. Members with active deposit limits or cooling-off periods are automatically removed from all promotional communications for the duration of their limit or break. Helpsloy will not send bonus offers or promotional messages that could encourage you to override your own safety measures.

Helpsloy can only act on requests made directly by the account holder for privacy and security reasons. However, if you are concerned about a family member, contact us at support@helpsloy.com and our responsible gaming team will discuss the options available with you, including how to encourage them to set their own limits.

Email support@helpsloy.com with the subject line "Responsible Gaming Support" and a member of the dedicated team — not general customer support — will respond to you within a few hours. You can also reach us through the live chat on your account dashboard, available 24/7. All conversations are completely confidential.
Join Responsibly

Bet with a Platform That Actually Cares About You

Over 500,000 Filipino members trust Helpsloy for live Sabong, Esports, Football, Basketball, and Card Games — and they know that if they ever need to slow down or stop, the tools are right there. Join a platform that puts your wellbeing first, every single day.

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