Please read these Terms and Conditions ("Terms") carefully before creating an account or placing any bet on the Helpsloy platform ("Helpsloy", "we", "us", "our"). By registering, accessing, or using any part of our website or services, you confirm that you have read, understood, and agree to be bound by these Terms in full. If you do not agree, please do not use the platform.
1 Acceptance of Terms
These Terms form a legally binding agreement between you ("Member", "User", "you") and Helpsloy. By creating an account on the Helpsloy platform, you acknowledge that you have read and agree to these Terms, our Privacy Policy, and our Responsible Gaming Policy, all of which are incorporated into and form part of this agreement.
Helpsloy operates as a licensed online betting platform serving users in the Philippines. All activities on the platform are subject to applicable Philippine laws and the regulations of the relevant gaming authority under which Helpsloy holds its operating licence.
Important: These Terms are written in English as required by the platform's operating licence. While Helpsloy strives to make its communications accessible to all Filipino users, the English version of these Terms is the authoritative version in all cases.
From Boracay's white shores to your screen — Helpsloy's Terms protect every member across the archipelago.
2 Eligibility & Age Requirements
To register and use the Helpsloy platform you must:
- Be at least 21 years of age at the time of registration, as required under Philippine gaming regulations;
- Be a resident of or physically located in the Philippines at the time of accessing the platform;
- Not be listed on any self-exclusion register maintained by Helpsloy or any recognised Philippine gaming authority;
- Not be an employee, contractor, or immediate family member of a Helpsloy employee involved in gaming operations;
- Have the legal capacity to enter into a binding agreement under Philippine law.
Helpsloy reserves the right to request proof of age and identity at any time. Accounts found to be registered by individuals under 21 years of age will be permanently closed. Any funds deposited by an underage user will be returned to the payment source minus any processing fees, and any winnings will be forfeited without exception.
If you are unsure whether online betting is permitted in your specific municipality or barangay, please consult local ordinances or seek legal advice before registering. Helpsloy does not provide legal advice on local restrictions.
3 Account Registration & Security
3.1 Registration Requirements
When you register a Helpsloy account, you agree to provide accurate, current, and complete information including your full legal name, date of birth, valid Philippine mobile number, and a working email address. You must update this information promptly if it changes.
3.2 One Account Policy
Each individual person may hold only one active Helpsloy account. Creating multiple accounts — whether under your real name or using aliases — is strictly prohibited. Helpsloy uses identity verification technology to detect duplicate registrations. Where duplicate accounts are identified, all accounts involved may be closed and all balances frozen pending investigation.
3.3 Account Security
You are solely responsible for maintaining the confidentiality of your login credentials. You agree to:
- Use a strong, unique password and update it regularly;
- Enable two-factor authentication when prompted or available;
- Log out of your account after each session on shared or public devices;
- Notify Helpsloy immediately at support@helpsloy.com if you suspect unauthorised access to your account.
Helpsloy will never contact you to request your password by email, chat, phone, or any other channel. Any such request is fraudulent and should be reported to our support team.
3.4 Know Your Customer (KYC) Verification
Helpsloy is required by law to verify the identity of its members. You may be asked to submit a valid government-issued Philippine ID (such as a PhilSys ID, passport, driver's licence, or UMID), a selfie, and proof of address. Accounts that do not complete KYC verification within the required timeframe may have withdrawals suspended until verification is complete.
Helpsloy's mobile platform is designed for Filipino users — fast, secure, and accessible from anywhere in the country.
4 Deposits & Payments
All transactions on the Helpsloy platform are conducted in Philippine Peso (₱). The following deposit methods are currently accepted:
- GCash, Maya (PayMaya), GrabPay, Coins.ph
- InstaPay and PESONet bank transfers
- BDO Online, BPI Online, UnionBank
- Visa and Mastercard debit/credit cards
The minimum deposit amount is ₱100. There is no Helpsloy-imposed deposit fee, though your payment provider may charge its own transaction fees which are outside our control.
Deposits are credited to your Helpsloy wallet after successful payment confirmation, which is typically instant for GCash and Maya. Bank transfer processing times may vary depending on your bank and the time of day the transfer is initiated.
Important: All deposits must originate from a payment method registered in your own name. Deposits from third-party payment sources — including family members or friends — are not permitted and may result in account suspension.
Helpsloy does not accept cash deposits. If you are approached by anyone claiming to accept cash deposits on behalf of Helpsloy, this is not authorised and should be reported to our support team immediately.
5 Withdrawals
Withdrawal requests may be submitted at any time through your Helpsloy account dashboard. The minimum withdrawal amount is ₱200. Helpsloy does not charge withdrawal fees, though your receiving institution may apply its own charges.
5.1 Processing Times
Helpsloy aims to process all withdrawal requests within 5 to 15 minutes during normal operating hours. Requests submitted during peak periods or requiring additional security checks may take longer. We aim to resolve all pending withdrawals within 24 hours.
5.2 Withdrawal Requirements
Before your first withdrawal is processed, your account must have completed KYC verification. Withdrawals will only be released to payment methods registered under the same name as your Helpsloy account. This is a mandatory anti-money laundering requirement and cannot be waived.
5.3 Pending Bonus Wagering
If you have an active bonus with an unmet wagering requirement, your ability to withdraw may be restricted until the requirement is satisfied or the bonus is forfeited. See Section 6 for full bonus terms.
6 Bonuses & Promotions
Helpsloy offers a range of promotional bonuses including welcome bonuses, reload bonuses, cashback offers, and event-specific promotions. All bonuses are subject to the following general conditions in addition to any specific terms stated on the relevant promotion page.
6.1 Wagering Requirements
Bonus funds must be wagered a specified number of times before they can be converted to withdrawable cash. The wagering requirement multiplier is stated on each individual promotion. For example, a bonus with a 10x wagering requirement means the bonus amount must be bet ten times across qualifying games before withdrawal is permitted.
6.2 Eligible Games
Not all betting products contribute equally to wagering requirements. Typically, Sabong, Esports, Football, and Basketball bets contribute 100% toward wagering. Card game bets may contribute at a reduced rate as stated in the specific promotion terms.
6.3 Bonus Expiry
All bonuses at Helpsloy have an expiry period, typically 7 to 30 days from the date of issue. Bonuses not claimed or wagering requirements not met within the stated period will result in the bonus being automatically forfeited. The expiry date is displayed in your account dashboard for each active bonus.
6.4 One Bonus at a Time
Members may only hold one active bonus at any given time. Attempting to claim multiple simultaneous bonuses by using duplicate accounts is a violation of these Terms and will result in all bonuses being voided.
Helpsloy's commitment: We will never change the wagering requirement or expiry date of a bonus after you have claimed it. The terms you accepted when claiming are the terms that apply throughout the bonus period.
7 General Betting Rules
All bets placed on the Helpsloy platform are subject to the following general rules:
- Bets are only accepted and confirmed when the platform displays a bet confirmation reference number. A pending transaction that is not confirmed does not constitute a valid bet.
- Odds are subject to change up until the moment a bet is confirmed. The odds shown on your bet slip at confirmation are the odds that will be applied to your wager.
- Minimum and maximum bet limits apply per market and per event. These are displayed on the bet slip before confirmation.
- Bets placed on events that have already started may be voided at Helpsloy's discretion if the bet was placed after the event commenced due to a platform or data feed error.
- In the event of an obvious pricing error, Helpsloy reserves the right to cancel the affected bets and return stakes to member wallets. Bets accepted at clearly incorrect odds due to technical errors will not be honoured.
- Helpsloy's in-house trading team reserves the right to set individual betting limits for any member at any time without prior notice.
From Zamboanga's scenic coast to Helpsloy's betting lobby — every Filipino bettor deserves clear, fair terms they can trust.
8 Sabong-Specific Rules
The following rules apply specifically to all Sabong (cockfighting) markets on the Helpsloy platform, in addition to the general betting rules in Section 7.
- Sabong betting markets are only open while the betting window is active for a given fight. Bets submitted after the window closes will not be accepted.
- In the event a fight is declared void or cancelled before the roosters engage, all bets placed on that fight will be refunded in full to member wallets within 5 minutes of the void declaration.
- If technical issues with the live stream affect your ability to watch a fight, this does not constitute grounds for a bet void or refund unless the fight result itself is disputed by the derby operator.
- The Meron, Wala, and Draw markets are governed by the official result declared by the licensed derby operator. Helpsloy does not independently adjudicate fight results.
- In the event of an FTD (Fight to Decision) result, bets on Meron and Wala are settled according to the judge's official declaration. Draw bets are settled as a loss in standard FTD scenarios unless the fight ends without a clear winner as defined by the derby operator's rules.
9 Referral Program Terms
The Helpsloy Refer a Friend program allows existing members to earn cash rewards by inviting new members to the platform. The following terms govern the referral program:
- Referral rewards are only paid for genuinely new members who register through your unique referral link and have not previously held a Helpsloy account.
- A referral is considered qualifying when the referred member completes registration, makes a first deposit of at least ₱100, and places at least one real-money bet.
- Self-referrals — where a member refers themselves using a secondary device, email, or identity — are strictly prohibited and constitute fraud under these Terms.
- Helpsloy reserves the right to withhold referral rewards that are found to have been generated through fraudulent or coordinated account creation schemes.
- Referral reward amounts and tier structures are as published on the Refer a Friend page and may be updated with reasonable notice.
- Referral earnings are subject to the same withdrawal verification requirements as regular winnings.
10 Prohibited Conduct
The following actions are strictly prohibited on the Helpsloy platform and will result in immediate account suspension and potential legal action:
- Registering more than one account per individual;
- Using software, bots, scripts, or artificial intelligence tools to place bets or manipulate odds;
- Colluding with other members to exploit promotions, bonus systems, or wagering requirements;
- Depositing funds obtained through illegal means, including money laundering;
- Attempting to exploit errors, bugs, or technical glitches in the platform for financial gain;
- Providing false identity information or impersonating another individual;
- Sharing your account access with any third party, whether for financial benefit or otherwise;
- Engaging in any form of match fixing, corruption, or betting on events where you have inside information;
- Attempting to interfere with or disrupt the Helpsloy platform infrastructure.
Zero tolerance: Helpsloy takes integrity seriously. Any member found engaging in prohibited conduct will have their account closed, balances confiscated, and — where applicable — reported to Philippine law enforcement and gaming authorities.
11 Account Suspension & Closure
Helpsloy reserves the right to suspend, restrict, or permanently close any member account at its discretion, including but not limited to cases involving:
- Violation of any provision of these Terms;
- Failure to complete KYC verification within the required period;
- Reasonable suspicion of fraudulent activity, money laundering, or prohibited conduct;
- Receipt of a chargeback on a deposit transaction;
- A member's voluntary request for self-exclusion under the Responsible Gaming policy.
In cases of voluntary account closure not related to prohibited conduct, any remaining wallet balance above the minimum withdrawal amount will be returned to the member's verified payment method within 5 business days.
Members who wish to close their account voluntarily may do so by contacting Helpsloy support at support@helpsloy.com.
12 Privacy & Data Protection
Helpsloy collects and processes personal data in accordance with our Privacy Policy, which forms part of these Terms. By registering, you consent to the collection and use of your personal data as described therein.
Helpsloy takes data security seriously and applies industry-standard encryption and access controls to protect member information. We do not sell personal data to third parties for marketing purposes. Data may be shared with licensed payment processors, KYC verification service providers, and regulatory authorities as required by law.
13 Responsible Gaming
Helpsloy is committed to promoting responsible gaming among all its members. We believe betting should be an enjoyable leisure activity, and we take seriously our obligation to protect members who may be at risk of problem gambling.
The following tools are available to all Helpsloy members at no cost:
- Deposit limits: Set daily, weekly, or monthly deposit caps on your account;
- Session limits: Limit the amount of time you spend on the platform per session;
- Cooling-off periods: Temporarily suspend your account for a defined period;
- Self-exclusion: Permanently exclude yourself from all Helpsloy services.
To access these tools or speak with a member of our responsible gaming team, visit the Responsible Gaming page or contact support directly. All responsible gaming requests are treated with complete confidentiality.
14 Limitation of Liability
To the maximum extent permitted by Philippine law, Helpsloy shall not be liable for:
- Losses arising from technical failures, platform downtime, or data transmission errors beyond our reasonable control;
- Loss of winnings where bets were placed at incorrect odds due to a manifest error;
- Indirect, consequential, or punitive damages of any kind arising from your use of the platform;
- Actions or omissions of third-party payment providers, internet service providers, or streaming partners.
Helpsloy's total liability to any member in connection with any single incident shall not exceed the amount deposited by that member in the 30 days preceding the incident giving rise to the claim.
Nothing in these Terms limits Helpsloy's liability for fraud, wilful misconduct, or any liability that cannot be excluded by law.
15 Changes to These Terms
Helpsloy reserves the right to update or modify these Terms at any time. When material changes are made, we will notify active members via email or a prominent notice on the platform at least 7 days before the new terms take effect. Continued use of the platform after the effective date of the revised Terms constitutes acceptance of the changes.
If you do not agree with any revised Terms, you must stop using the platform and may close your account in accordance with Section 11. The date of the most recent revision is displayed at the top of this page.
16 Contact Us
If you have questions about these Terms or any aspect of your Helpsloy account, our support team is available 24 hours a day, 7 days a week.
For disputes or formal complaints, please email our compliance team directly at support@helpsloy.com with the subject line "Formal Complaint". We aim to acknowledge all formal complaints within 24 hours and resolve them within 7 business days.